Free standard delivery over £50
Unbranded, secure packaging guaranteed
5% off your first order
When you sign up
Registered Veterinary Retailer
Genuine pet medicine
Frequently Asked Questions
At Ashcroft 4 Pets, we aim to make ordering pet medicines online clear, safe, and straightforward. Below you’ll find answers to common questions about ordering, prescriptions, delivery, and support.
If you need further assistance, our Customer Service Team is always happy to help. Please email hello@ashcroft4pets.co.uk, and a member of our team will respond as soon as possible.
How much is delivery?
Royal Mail Standard Delivery is £3.49. Estimated delivery within 2-3 working days. Excludes bank holidays. Not a guaranteed service.
Who are Ashcroft 4 Pets?
A UK-based online pet pharmacy, VMD-accredited and a registered RCVS Vet Practice, supplying prescription and non-prescription pet medicines.
Are your medicines genuine?
Yes. All our medicines come from authorised UK wholesalers and manufacturers, and they're the same UK-licensed medicines your vet would supply. You can check our listing on the VMD's register of online retailers.
How can I be sure Ashcroft 4 Pets is a legitimate online pharmacy?
We are a VMD-accredited retailer under the Accredited Internet Retailer Scheme (AIRS) and a registered RCVS Vet Practice (7615389), operating as PHARM4PETS LIMITED (Company No. 15884106). You can check our listing directly on the VMD’s register of accredited retailers, or read more on our About Us page
Do I need a prescription to order pet medicines?
Some medicines are legally classified as POM-V (Prescription Only Medicine – Veterinary) and require a valid prescription from a UK-registered vet. This requirement will be clearly displayed on the product page.
How do I provide my pet’s prescription?
You can upload it at checkout, or your vet practice can email it to us directly.
- Add the prescribed medicine to your basket.
- At checkout, upload a clear photo or scan of the full prescription.
- Or ask your vet practice to email the prescription to us, quoting your order number.
- Our pharmacy team reviews and validates it, under the clinical supervision of Dr Brian Faulkner BSc (Hons), BVM&S, CertGP(SAM), CertGP(BPS), MBA, MSc(Psych), FRCVS, veterinary surgeon.
- Once it’s approved, we dispatch your order.
Can you contact my vet for a prescription?
If required, we may be able to request a prescription from your vet with your permission.
Can I return pet medicines?
For safety and regulatory reasons, medicines cannot be returned unless they are faulty or incorrect.
What should I do if I receive the wrong item?
Don’t use it, and contact us straight away at hello@ashcroft4pets.co.uk.
- Keep the item and all its packaging, unopened if possible.
- Email us with your order number and a photo of what you received.
- Our customer service team will reply and arrange the next steps.
Is it safe to order pet medicines online?
Yes. All our medicines come from authorised UK wholesalers and manufacturers, and they’re the same UK-licensed medicines your vet would supply. You can check our listing on the VMD’s register of online retailers.
What’s the difference between the brand my vet prescribed and the generic you sell?
They contain the exact same active ingredient, strength, and dosage, meeting the same strict UK safety standards. Packaging, colour, or pill size may differ, but medical effectiveness doesn’t.
What if my pet has side effects?
Stop the medication and contact your vet immediately. Please let us know as well so we can log it and report the adverse reaction to the VMD if needed.
What do I do with unused or expired medication?
Do not throw it in the household bin or flush it down the toilet. Return it to your local vet practice or a human pharmacy for safe, environmentally responsible disposal.
How is my personal and prescription data handled?
Strictly in line with UK GDPR. We only use your prescription and personal details to verify credentials and safely dispense your pet’s medicine.
Can I get veterinary advice from your team?
Our team can happily assist with order tracking and product questions. However, by law, only a vet who has clinically examined your animal can diagnose a condition or prescribe treatment. Please contact your own vet for medical advice.
Customer Care
Need Help?
Feel free to submit an enquiry via the form and we will get back to you as soon as possible.