Free standard delivery over £50
Unbranded, secure packaging guaranteed
5% off your first order
When you sign up
Registered Veterinary Retailer
Genuine pet medicine
Frequently Asked Questions
At Ashcroft 4 Pets, we aim to make ordering pet medicines online clear, safe, and straightforward. Below you’ll find answers to common questions about ordering, prescriptions, delivery, and support.
If you need further assistance, our Customer Service Team is always happy to help. Please email hello@ashcroft4pets.co.uk, and a member of our team will respond as soon as possible.
How much is delivery?
Royal Mail Standard Delivery is £3.49. Estimated delivery within 2-3 working days. Excludes bank holidays. Not a guaranteed service.
Who are Ashcroft 4 Pets?
Ashcroft 4 Pets is a UK-based online pet pharmacy supplying prescription and non-prescription medicines for pets. We focus on safety, reliability, and convenient access to trusted treatments.
Are your medicines genuine?
Yes. All medicines supplied by Ashcroft 4 Pets are sourced from authorised UK wholesalers and manufacturers.
Do I need a prescription to order pet medicines?
Some medicines are classed as POM-V (Prescription Only) and require a valid veterinary prescription. This will be clearly stated on the product page.
How do I provide my pet’s prescription?
You can upload a copy of your valid prescription during checkout or send it to us by email after placing your order.
Can you contact my vet for a prescription?
If required, we may be able to request a prescription from your vet with your permission.
Can I return pet medicines?
For safety and regulatory reasons, medicines cannot be returned unless they are faulty or incorrect.
What should I do if I receive the wrong item?
Please contact our Customer Service Team as soon as possible at hello@ashcroft4pets.co.uk, and we will be happy to help resolve the issue.
Is it safe to order pet medicines online?
Yes, when ordered from a trusted UK pet pharmacy. Always follow the instructions provided and consult your vet if you are unsure.
What if my pet experiences side effects?
Stop using the product and contact your vet immediately. You can also inform our team so we can provide further guidance.
Customer Care
Need Help?
Feel free to submit an enquiry via the form and we will get back to you as soon as possible.
