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Frequently Asked Questions
We're Here to Help
Do you have a problem that needs to be solved? You may not be the only one. Here are the answers to some of the most common questions we get asked so you can find your solution quickly.
If you’re still having problems, please don’t hesitate to email our Customer Service Team a [email protected] , and a member of our team will get back to you as soon as possible.
Or, you may find the answers you need on our information pages below.
Your Order
If you have a question about an order you’ve already placed or about how to place and order with us, please see below.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
Your Account
If you’re having trouble accessing your acount or have a question regarding your account with Pet Drugs Online, please see below for some quick solutions.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
Prescriptions
Do you have a question about buying your pet’s prescription online from us? Check out our most common questions below, or for more help, head over to our Prescription Information page.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
Refrigerated Items
Your pet’s safety is at the heart of everything we do, so if you think there may be something wrong with your pet’s refrigerated medication, then please let us know as soon as possible, or you may be able to find the answer to your question below.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
Returns
Certain orders can be returned to us. However, there are restrictions on the return of prescription & refrigerated products. For full details of our returns process and policy.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
Other FAQs
If you have another question for us, we may have already answered it below. If not, please get in touch with us.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.
While we offer the convenience of ordering pet prescriptions online, it’s essential to understand that obtaining a vet prescription online directly may not be possible. To ensure the health and safety of your pet, it’s best to have an in-person consultation with a licensed veterinarian.